Consumer Affair and Customer Care

Product Description

Price: ₹599.00
(as of Jan 11, 2025 01:41:59 UTC – Details)

The book “Consumer Affair and Customer Care” provides a comprehensive exploration of consumer rights, market dynamics, legal frameworks, and regulatory mechanisms essential for consumer protection. It begins with fundamental concepts, explaining the roles of consumers and the nature of markets, including retail and wholesale pricing strategies and the importance of labeling and packaging. The book delves into consumer behavior, detailing the buying process, satisfaction and dissatisfaction factors, and the complaint handling process, including internal and external mechanisms guided by ISO standards. It covers competition law, highlighting unfair trade practices, the scope of the Competition Act, and the role of the Competition Commission of India. The Consumer Protection Act is thoroughly examined, focusing on the redressal of grievances, defects in goods and services, and the organizational structure for consumer protection, including advisory and adjudicatory bodies. The book outlines the grievance redress mechanism under the CPA 1986, the roles of various industry regulators in sectors like banking, telecommunications, insurance, food safety, electricity, and civil aviation. It emphasizes consumer education, the role of media, and the functions of consumer organizations both in India and internationally. Additionally, it traces the evolution of the consumer movement in India, sustainable consumption practices, and contemporary issues like food adulteration and misleading advertisements. The final chapters highlight the importance of quality and standardization, discussing BIS, ISI, Agmark, hallmarking, and ISO standards, thus offering a holistic view of consumer affairs and customer care.

Publisher ‏ : ‎ KAVYA PUBLICATIONS (23 July 2024); 7905266820
Paperback ‏ : ‎ 197 pages
ISBN-10 ‏ : ‎ 8119944712
ISBN-13 ‏ : ‎ 978-8119944712
Reading age ‏ : ‎ 10 years and up
Country of Origin ‏ : ‎ India
Packer ‏ : ‎ 7905266820